Agenda 2024

09:30 AM - 09:45 AM

Chairperson’s Welcome

  • Chairpersons welcome and opening remarks

09:50 AM - 10:20 AM

Panel: The Future of Workplace Collaboration

  • Understand how organizations are implementing and maintaining integrated meeting rooms, designed to deliver a seamless experience to encourage collaboration in a hybrid workforce
  • Discover the technological advancements enhancing collaboration platforms
  • Determine what tools and strategies organizations can introduce to support a hybrid working environment and engage staff in a productive workplace
  • Are there advancements towards comprehensive AI technology that can automate administrative tasks from meetings for our workforce seamlessly into existing workflows?

10:25 AM - 10:55 AM

Panel: Hybrid Working Technologies: Digital Experiences in a Modern Workplace

  • Understand how the EX narrative has developed and shifted with a new generation of workforce and how this impacts on implemented technology
  • Discover the latest technological applications being utilised in the workplace to deliver better and more efficient digital experiences
  • Determine the voice of the people: what does the workforce want from its hybrid technologies?

11:00 AM - 11:30 AM

Applying DevOps Practices to Scale and Protect VoIP

  • Understand how DevOps can break down the silos between development and operations teams
  • Improve control of service quality and automation process in back-end systems
  • Overcome VoIP risks through implementation of DevOps

11:30 AM - 12:00 PM

Networking Break

12:00 PM - 12:30 PM

How 5G Will Transform and UCaaS

  • What are the transformative effects of the integration of 5G and UCaaS?
  • How will this work with other areas, such as cloud technology, both complementing and reinforcing one another?
  • How will 5G impact the user and customer experience?
  • What are the integration challenges and concerns surround the implementation of 5G in Unified Communications?

12:35 PM - 1:05 PM

Enhancing Customer Experience Software with Emerging Technology

  • How can organizations utilize AI and ML to provider a superior service experience?
  • What insights can be gathered that can be utilized to better the customer journey?
  • How can predictive analysis be incorporated?
  • How can a personalized experience be delivered when incorporating new technology into CX?

1:05 PM - 2:05 PM

Lunch Networking Break

2:05 PM - 2:45 PM

Panel: Future Evolution of Video Conferencing

  • Is the workplace ready to adopt video AR and VR technologies in the meeting room?
  • What effect is AI and big data analytics having on remote collaboration and video conferencing?
  • What tools & technologies are being harnessed to make meetings hyper-productive?

2:55 PM - 3:25 PM

Navigating Call Recording Compliance

  • Understanding the complexities of call recording compliance, especially in industries such as financial services where these regulatory requirements are critical
  • Discover how data integrity is maintained and how encryption is utilized to protection recordings and prevent tampering
  • Recognize the significance of secure archiving to protect customer information and for regulator auditing purposes

3:25 PM - 3:55 PM

Networking Break

3:55 PM - 4:25 PM

One Voice, Less Noise: Simplifying Communication with a Single Professional Identity

  • What are the developments in workplace identity and access management?
  • How can companies centralize their communications management and resources?
  • How does the utilization of a SIP framework result in a more efficient workflow?
  • How does SIP support ethical communication practice on a global scale, i.e. SEC, FINRA & GDPR?

4:30 PM - 5:00 PM

Perfect Partnership: Evaluating and Selecting UCaaS Providers and Vendors

  • What should an organization set out as the key criteria and metrics when selecting UCaaS providers?
  • How do you compare the organizational needs against the capabilities of the UCaaS provider?
  • What to expect to present to decision-makers for final approval

5:00 PM

Chairs Closing Remarks

9:45 AM - 10:00 AM

Chairperson's Welcome

  • Chairperson’s welcome and opening remarks.

10:00 AM - 10:30 AM

Panel: Taking an Omnichannel Approach to CX Technology

  • Understand how an omnichannel approach to CX will push success and how customers will engage in the process
  • Develop a clear vision for how larger trends like AI, cloud, and the digital workplace impact CX services
  • Learn about an omnichannel approach to UC and CX will provide contextual data to improve the business and analytics for customer reporting

10:35 AM - 10:55 AM

Panel: Security Trends for Unified Communications

  • The double-edged sword: how are organizations utilising AI’s potential for proactive defense but also preparing for its dynamic attacks?
  • How are organizations mitigating security risks by providing trend-focused cybersecurity training?

11:00 AM - 11:30 AM

BYOM: The Future of the Virtual Meeting Room

  • What must IT departments prepare to ensure meeting rooms are set up for “Bring Your Own Meeting”?
  • How can organizations harness AI to create productivity hubs for hybrid meeting rooms?
  • What emerging technology can be utilised to enhance the room experience?
  • Can AI be utilised to generate productivity markers and analytics to guide IT teams in management decisions?

11:30 AM - 12:00 PM

Networking Break

12:00 PM - 12:30 PM

Deep Fake: The Real Threat to Workforce Identity & Access Management

  • A case study showcasing the very real potential threat of deep fake technology in society, the risk is poses to organizations, and recommendations on how security, IT and communications professionals can implement process and technology to tackle the threat.

12:35 PM - 1:05 PM

Using CPaaS to Improve Customer Outcomes

  • Understand how organizations can utilize CPaaS to meet rising customer demands
  • Improve proactive engagement and encourage teams to embrace a platform-based communications approach
  • Consider the security implications when evolving a communications approach

1:05 PM - 2:05 PM

Lunch

2:10 PM - 2:40 PM

Achieving E911 Compliance

  • What is required of enterprises to be E911 compliant at federal and state level?
  • How to prepare an effective E911 compliance plan
  • Understanding and mapping the variety of scenarios in which employees may be working, resulting in multiple devices and technologies needing to be accounted and planned for

2:45 PM - 3:15 PM

Harnessing IoT for UC Data Exchange

  • How can UC be integrated with IoT devices?
  • How is IoT being used in the UC space for optimal operational efficiency?
  • Where can workflows be automated and assisted with IoT-enabled gadgets?