Agenda 2024

DAY 1 TRACK

Harnessing UC For a Smarter Workforce

09:45 AM - 10:00 AM

Chairperson’s Opening Remarks

Chairpersons welcome and opening remarks

10:00 AM - 10:45 AM

Panel: The Future of Workplace Collaboration

Understand how organizations are implementing and maintaining integrated meeting rooms, designed to deliver a seamless experience to encourage collaboration in a hybrid workforce Discover the technological advancements enhancing collaboration platforms Determine what tools and strategies organizations can introduce to support a hybrid working environment and engage staff in a productive workplace Are there advancements towards comprehensive AI technology that can automate administrative tasks from meetings for our workforce seamlessly into existing workflows?

Joy Wong

Head of Transformation Technology & Operations Productivity & Value Capture Office

Standard Chartered

Marcel Verkaik

Product Owner Unified Communications

ABN AMRO Bank

Nikolaos Theodoridis

Senior Associate, Unified Communications (UC) Specialist

Pfizer

Tanya Miller

Director of Zalando Workplace

Zalando SE

10:50 AM - 11:20 AM

Presentation: Hybrid Working Technologies: Digital Experiences in a Modern Workplace

Understand how the EX narrative has developed and shifted with a new generation of workforce and how this impacts on implemented technology Discover the latest technological applications being utilised in the workplace to deliver better and more efficient digital experiences Determine the voice of the people: what does the workforce want from its hybrid technologies?

Thomas Zuliani

Global CISO

Arla Foods

11:20 AM - 11:50 AM

Networking Break

11:55 AM - 12:25 PM

Presentation: Applying DevOps Practices to Scale and Protect VoIP

Understand how DevOps can break down the silos between development and operations teams Improve control of service quality and automation process in back-end systems Overcome VoIP risks through implementation of DevOps

12:30 PM - 13:00 PM

Presentation: The Triple Helix of Tech and Data: Converging AI, Cybersecurity, and Inclusion for a Safer Tomorrow

We are all excited about the emergence of AI as something we can use here and now. The possibilities and potential are endless. But it is also true that AI is only as good as the data that it is available to it and the algorithms it runs. Artificial intelligence may in fact automate societal biases and hackers were also able to demonstrate that they can “jailbreak” many AI large language models, in some cases, as quickly as 30 minutes. This talk looks at examples where AI could be built more secure and more inclusive and shares tips and tricks to build better.

Naina Bhattacharya

Global CISO

Danone

13:00 PM - 14:00 PM

Lunch Break

14:00 PM - 14:30 PM

Presentation: Enhancing Customer Experience Software with Emerging Technology

How can organizations utilize AI and ML to provider a superior service experience? What insights can be gathered that can be utilized to better the customer journey? How can predictive analysis be incorporated? How can a personalized experience be delivered when incorporating new technology into CX?

14:35 PM - 15:20 PM

Panel: Future Evolution of Video Conferencing

Is the workplace ready to adopt video AR and VR technologies in the meeting room? What effect is AI and big data analytics having on remote collaboration and video conferencing? What tools & technologies are being harnessed to make meetings hyper-productive?

Zhilla Noorbakhsh

Global IT Lead

ING

15:20 PM - 15:50 PM

Networking Break

15:50 PM - 16:20 PM

Presentation: Navigating Call Recording Compliance

Understanding the complexities of call recording compliance, especially in industries such as financial services where these regulatory requirements are critical Discover how data integrity is maintained and how encryption is utilized to protection recordings and prevent tampering Recognize the significance of secure archiving to protect customer information and for regulator auditing purposes

16:25 PM - 16:55 PM

Presentation: One Voice, Less Noise: Simplifying Communication with a Single Professional Identity

What are the developments in workplace identity and access management? How can companies centralize their communications management and resources? How does the utilization of a SIP framework result in a more efficient workflow? How does SIP support ethical communication practice on a global scale, i.e. SEC, FINRA & GDPR?

17:00 PM - 17:15 PM

Chairperson's Closing Remarks

[16:15] Lukasz Sitkiewicz